Privacy policy

Privacy policy

This policy applies to syntakk.dk , that is our website and the forms you can fill in here.

The policy does not apply to the Syntakk platform. If you are a customer and use the platform, you are the controller of the information you put in, and we only process it on your behalf. That is governed by the
data processing agreement, not here.

Controller

Syntakk ApS
Helgavej 26
5230 Odense M, Denmark
CVR (Danish company reg. no.): 45223515

Contact person: Christian Nørrelund, cn@syntakk.dk, +45 30 20 02 07

Requests about your rights should be sent to hello@syntakk.dk.

Your rights

You have the right of access to the information we process about you, to have inaccurate information rectified, to have information erased, to have the processing restricted, to data portability and to object to the processing.

If you have given consent, you can withdraw it at any time. This does not affect the lawfulness of the processing up to the withdrawal.

Write to hello@syntakk.dk. We reply within one month. We ask to be able to verify your identity before we disclose information.

You can complain to the Danish Data Protection Agency (Datatilsynet), Carl Jacobsens Vej 35, 2500 Valby, Denmark,
datatilsynet.dk.

When you visit the website

What we collect: IP address, approximate geographical location at city level, browser and device information, which pages you visit, where you come from, and how you use the site.

We do not collect information about your age, gender or interests.

Why: statistics on the use of the website and measurement of our advertising.

Legal basis: your consent, cf. Article 6(1)(a) of the General Data Protection Regulation. You give or refuse consent in the cookie banner, and can always change it via the cookie button at the bottom left.

If you refuse, no statistics or marketing data is collected.

Recipients:

Retention: in Google Analytics, event data is kept for 2 months and user data for 14 months, after which it is deleted automatically. The 14 months are counted from your most recent visit.

When you fill in the contact form or book a demo

What we collect: first name, last name, work email, company, industry, company size, your message, and where you heard about us. All fields other than name and email are optional.

Why: to answer your enquiry and arrange a demo.

Legal basis: our legitimate interest in answering enquiries from potential customers, cf. Article 6(1)(f). If you ask for a quote, the processing also takes place in order to enter into an agreement with you, cf. point (b).

Recipients:

We do not send you emails in response to this form; we contact you personally.

Retention: the submission itself is deleted at Netlify after approx. 6 months. If we register your enquiry in our CRM, we delete it when it has been answered and any dialogue has ended without an agreement. If you become a customer, we keep the information for as long as the customer relationship lasts. You can always ask us to delete it by writing to hello@syntakk.dk.

When you take the battery regulation check

What we collect: your answers to the questions in the check and your name, title, work email, phone number and company, if you choose to have the report sent to you. We also record whether you have asked to be called. The submission also includes which page you came from and information about your browser and device (user agent).

Why: to send you the report and, if you ask us to, contact you about the result.

Legal basis: your consent when you submit the form to receive the report, cf. Article 6(1)(a), and our legitimate interest in following up on the enquiry, cf. point (f).

Recipients:

Boostr is our CRM. The system is operated by Wacky Studio ApS, which owns Syntakk ApS. Wacky Studio only processes the information on our behalf and according to our instructions, and the data remains in Denmark.

Retention: the submission itself is deleted at Netlify after approx. 6 months. We delete your answers and contact details in our CRM when we have followed up on the result and any dialogue has ended without an agreement. If you become a customer, we keep the information for as long as the customer relationship lasts. You can always ask us to delete it by writing to hello@syntakk.dk.

When you check whether you are covered by the Battery Regulation

What we collect: your answers in the check (your role, battery type and, where relevant, the battery's capacity) and your work email and company, if you choose to have the overview sent to you. If you ask to be called, we record this together with your phone number. The submission also includes which page you came from and information about your browser and device (user agent). If you come from a Google ad and have consented to marketing, the ad's click ID (gclid) is also included.

Why: to send you the overview and, if you ask us to, contact you about the result. We use the click ID to see which ads lead to enquiries and customers.

Legal basis: your consent when you submit the form to receive the overview, cf. Article 6(1)(a), and our legitimate interest in following up on the enquiry, cf. point (f).

Recipients:

Retention: as for the battery regulation check above.

Transfers to countries outside the EU/EEA

Several of the recipients above are established in the USA. The transfers take place on the basis of the European Commission's standard contractual clauses (SCC) and, where the provider is certified, the EU-US Data Privacy Framework.

Changes

We update this policy when our processing changes. The current version is always available at syntakk.dk/en/privacy-policy.

Last updated: 3 November 2026